Privacy Policy

1. Introduction

This Privacy Policy describes how pdfme ("we", "us", or "our") collects, uses, processes, and discloses your information, including personal information, in conjunction with your access to and use of pdfme Cloud services.

2. Information We Collect

2.1 Personal Information

We collect the following personal information when you sign up for our service:

Name
Company name
Email address
Contact details

2.2 Usage Information

We may collect non-personal identification information about users whenever they interact with our site. This may include:

Browser name
Type of computer
Technical information about users' means of connection to our website, such as the operating system and the Internet service providers utilized
Other similar information

2.3 Service Usage Data

We collect information about how you use our services, including any questions or comments you send to us, to resolve technical issues, respond to requests for assistance, analyze crash information, and improve our services.

3. How We Use Your Information

We use your personal information to:

Create and manage your account
Provide you with our services
Respond to your inquiries and provide customer support
Improve and optimize our services
Send you important service-related notices and updates

If you opt-in to our mailing list, we may send you emails about company news, updates, and related product or service information.

4. Legal Basis for Processing

We process your personal information on the following legal bases:

Fulfillment of contract for account creation and service provision
Legitimate interests for service improvement and optimization
Your consent for direct marketing communications

We do not sell or rent your personal information to third parties. We may share your information with:

Our employees, to the extent necessary for the performance of their work duties
Service providers who assist us in operating our website, conducting our business, or servicing you

6. Data Retention

We retain your personal information for as long as necessary to provide you with our services and as needed to comply with our legal obligations. Typically, we keep account information for the duration of your active account plus an additional period for legal and operational purposes. Usage data may be retained for a shorter period, generally not exceeding 12 months from the date of collection.

7. Your Rights

You have the following rights regarding your personal information:

Right to access your personal data
Right to data portability
Right to erasure ("right to be forgotten")
Right to rectification of inaccurate personal data
Right to restrict processing
Right to object to processing

To exercise these rights, please contact us through our contact page.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include encryption of data in transit and at rest, regular security assessments, and strict access controls.

9. International Data Transfers

Your personal data may be transferred to and processed in countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to require that your personal data will remain protected in accordance with this Privacy Policy, including using Standard Contractual Clauses approved by the European Commission for transfers of personal information between our group companies and between us and our third-party providers.

10. Use of Cookies

We use cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Types of cookies we use:

Essential cookies: Necessary for the operation of our website.
Analytical/performance cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website.
Functionality cookies: Used to recognize you when you return to our website.

11. Compliance with Specific Regulations

For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR). This policy and our practices adhere to the principles outlined in the GDPR.

11.2 CCPA Compliance

For California residents, we comply with the California Consumer Privacy Act (CCPA). Under CCPA, you have the right to request access to your personal information, request deletion of your personal information, and request information about how we share your personal information with third parties.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For significant changes, we will provide a more prominent notice, which may include an email notification to the email address associated with your account.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us through our contact page.

14. Dispute Resolution

If you have concerns about our data practices that we have not satisfactorily addressed, you may contact your local data protection authority. For EU residents, you have the right to lodge a complaint with your local data protection authority.

Last Updated: 2024/07/15